Europe has one of the best aviation safety records in the world thanks to the effective implementation of high standards. Working in close cooperation with safety authorities in Member States, other countries and international aviation organisations, the European Union strives to raise these standards across the world. However, some airlines still operate in conditions which fall below essential and internationally recognised safety levels.

To improve safety further, the European Commission – in close consultation with the aviation safety authorities of all Member States – has decided to ban certain airlines from operating in European airspace, because they are found to be unsafe and/or they are not sufficiently overseen by their authorities.

To consult the list of banned airlines, you can download the document.

Source: European Commission

Baggage claims

The Montreal Convention - air carrier liability in the event of damage caused to passengers, baggage or goods during international journeys.

Up & down grading

Reimbursement apply if an operating air carrier places a passenger in a class lower than that for which the ticket was purchased.

New Guidelines on EC 261/2004

New interpretation guidelines to clarify existing rules. (English only)


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