In the event of flight cancellation or denied boarding the passengers concerned have the right to: - reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination; - care (refreshments, meals, hotel accom...
The Regulation introduces a three-tier system: - in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails; - if the time of dep...
When an air carrier reasonably expects to deny boarding on a flight, it first calls for volunteers to surrender their reservations in exchange for certain benefits. If an insufficient number of volunteers come forward to allow the remaining passengers to board the flight, the air carrier ma...
If you believe that you have a valid complaint against an airline regarding denied boarding, downgrading, cancellation or long delay, you should first contact the air carrier that operated the flight. Regulation 261/2004 applies to all flights operated by any airline from any EU airport and flight...
EU rules say that passengers are entitled to receive compensation for problems with air travel. If the flight is overbooked or canceled, the passenger is entitled to financial compensation. Airlines are always obliged to offer assistance. Air travelers should be compensated when faced with pr...
Air passengers in the USA are also protected when they travel by air through a set of rules available from the U.S Department of Transportation.
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