In the event of flight cancellation or denied boarding the passengers concerned have the right to: - reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination; - care (refreshments, meals, hotel accom...
Air Passenger Rights
Rights on land and sea
Commission welcomes today's vote of the European Parliament on groundhandling servicesThe European Commission welcomes today's vote of the European Parliament on groundhandling services at EU airports updating Directive 96/67/EC. With this vote, the Parliament is paving the way for negotiations with the Council and the Commission...16 April 2013Read More...
Commission proposes new measures to strengthen air passenger rightsThe European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint...13 March 2013Read More...
Air Passenger Rights Revision - Frequently Asked QuestionsWhat is the current situation? Europe's success in securing and upholding passenger rights is one of the resounding achievements of EU transport policy. The EU's Air Passenger Rights Regulation 261/20041...13 March 2013Read More...