Bagage claims

The Montreal Convention - air carrier liability in the event of damage caused to passengers, baggage or goods during international journeys.
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Up & down grading

Reimbursement apply if an operating air carrier places a passenger in a class lower than that for which the ticket was purchased.
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Your rights - A summary

You might be entitled to receive compensation for problems with air travel. If the flight is overbooked or canceled, the passenger is entitled to financial compensation.
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